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07 3188 7580

Shipping Information

The MyMobile Group uses the services of the following carriers to deliver your products anywhere in Australia.

StarTrack / Australian Air Express

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our Australian-based warehouses (ie Regular Satchel, Express Satchel and Premium Express Box). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (https://trackandtrace.aae.com.au/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Fedex

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.fedex.com/Tracking?cntry_code=au).

DPEX &/or Toll Global Express

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://tollglobalexpress.com/).

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). Sometimes the above couriers may subcontract delivery to Australia Post when outside of their normal delivery area, or if there are other resons not to use the normal service. If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

Shipping Terms and Conditions:

  • All shipping fees listed are non-negotiable and non-refundable.
  • All delivery times are given as a guide only and are in no way guaranteed by The MyMobile Group or the carrier.
  • Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
  • Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
  • Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
  • If a parcel is damaged in transit, the receiver must reject the delivery and advise The MyMobile Group and the shipping carrier immediately.
  • If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier. The MyMobile Group will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.
ORDER HOTLINE: 07 3188 7580 (Monday - Friday : 9AM - 5PM AEST)
 
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