Returns Policy

Our Returns Policy has recently been updated (March 2013). Please take the time to read the policy for everything you need to know about returning or exchanging your order.

Unique Mobiles only accepts returns of items in the following cases. All returns must be accompanied by an approved RMA. In all cases, any refunds, store credits or exchanges will only be issued once the returned items have been received by Unique Mobiles. Refunds will be processed in the same method as original order payment.

Unopened Box Return:
- Item has not been opened or used in anyway
- Buyer must return complete sales package (including all accessories) at own expense within 14 days
- Refund or Store Credit to the value of the item's purchase price, less any shipping fees
- If a Free Shipping promotion or discount applied to the original order, then a nominal $15 shipping fee will apply
- Submit Unopened Box Return RMA with image which clearly displays condition of item to be returned

Opened Box Return:
- Item has been opened and/or used, but is still in "as new" condition (ie no visible marks, scratches or signs of damage)
- Buyer must return complete sales package (including all accessories) at own expense within 14 days
- Refund or Store Credit to the value of the item's purchase price, less any shipping fees and a 25% re-stocking fee
- If a Free Shipping promotion or discount applied to the original order, then a nominal $15 shipping fee will apply
- Submit Opened Box Return RMA with image which clearly displays condition of item to be returned

Incorrect Item Supplied:
- Item supplied is significantly different to the item ordered (ie wrong model, wrong colour, wrong size, incorrectly advertised specifications)
- Buyer must advise Unique Mobiles (via email) within 48 hours of receiving item of the discrepancy
- Unique Mobiles will provide a Return Postage Label for the return of the product
- Once received, either a full refund (including shipping fees) or re-supply of the correct item is available
- Submit Incorrect Item Return RMA with image of item to be returned

Please take care to note what frequencies are used by your telco provider in your area, to make sure the device you have chosen is suitable.  

If an item is faulty, please visit our Warranty Info page.